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Frequently Asked Questions

Do you have a physical shop?
No, we are online based only. 

What sizes do you cater for?
We cater for all sizes from mini to draft. Custom sizes is available on request

Do you make custom products that’s not available in the shop?
Yes, we are always open to new products, please contact Nicolene directly with your request.

How do I know you have the colour available that I want to order?
Our website is kept up to date on a daily basis. All colours that is not marked “out of stock” is available for purchase. 

How long will my order take?
Our leading time is approximately 2 weeks from the date your order is placed till the date of dispatch.

What does delivery cost, and how long does it take?
We offer delivery through The Courier Guy and Paxi services, starting at R130. Depending on the client’s location, delivery can take anything from 3-5 working days. 

Can I collect my order or arrange my own courier?
We are based on a farm outside a small town which makes collections by yourself difficult. We do not accept couriers booked by the client. 
Unfortunately, there has been too many troubles with unknown couriers. 

Returns and refunds
You may return a product that has not yet been used, at your own account. Partial refund will be issued on receiving the product.